These Terms and Conditions ("Terms") govern your access to and use of the services offered by Proplaunch Pty Ltd (ABN 37 815 097 451) ("Proplaunch", "we", "us", or "our"). By accessing our website, landing pages, or purchasing any of our programs or services, you agree to be bound by these Terms in full.

1. About Us

Proplaunch Pty Ltd is a registered Australian company providing education, training, and advocacy services to buyers agents and property investment professionals. We operate across Australia and deliver services digitally unless otherwise stated.

2. Acceptance of Terms

By submitting an enquiry form, purchasing a product or service, or otherwise engaging with Proplaunch, you confirm that:

You are at least 18 years of age

You have the legal capacity to enter into a binding agreement

You have read, understood, and agree to these Terms

3. Services

Proplaunch offers educational programs, group coaching, advocacy resources, and related services designed to support buyers agents and property investment professionals in growing their businesses.

All service details, inclusions, and pricing will be outlined at the point of purchase. Proplaunch reserves the right to modify, update, or discontinue any service offering at any time with reasonable notice.

4. Payments & Billing

All payments are processed securely through Stripe, a third party payment processor. By making a purchase, you authorise Proplaunch to charge the nominated payment method for the amount agreed at the time of purchase.

All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable

Payment is required in full at the time of purchase unless a payment plan has been expressly agreed in writing

Proplaunch does not store your full credit card details - all card data is handled directly by Stripe in accordance with PCI-DSS compliance standards

By completing a purchase you also agree to Stripe's Terms of Service and Privacy Policy

5. Recurring Payments & Subscriptions

Where a subscription or payment plan is offered:

You authorise Proplaunch to automatically charge your nominated payment method on the agreed billing cycle

You may cancel a subscription at any time by providing written notice to us at least 7 days before your next billing date

Cancellation takes effect at the end of the current billing period - no partial refunds will be issued for unused time within a billing cycle

Proplaunch reserves the right to suspend or terminate access to services if a scheduled payment fails and is not resolved within 5 business days

6. Refund Policy

Due to the digital and educational nature of our services, all sales are final and non-refundable unless:

A refund is required under the Australian Consumer Law (ACL)

The service was not delivered as described at the point of purchase

A written refund request is submitted within 7 days of purchase and access to materials has not yet been granted

Refund requests outside of these conditions are at the sole discretion of Proplaunch. To request a refund, contact us at [your contact email] with your order details.

7. Chargebacks & Disputes

If you have a concern about a charge, we ask that you contact us directly before initiating a chargeback with your bank or card provider. We are committed to resolving disputes promptly and fairly.

Initiating a chargeback without first contacting Proplaunch may result in suspension of your account and access to services while the dispute is under investigation.

8. Intellectual Property

All content, materials, programs, frameworks, and resources provided by Proplaunch are the intellectual property of Proplaunch Pty Ltd and are protected under Australian copyright law.

You may not reproduce, distribute, resell, or share any Proplaunch materials without prior written consent. Unauthorised use may result in legal action.

9. Educational Disclaimer

All content and programs offered by Proplaunch are for educational and informational purposes only. Nothing we provide constitutes financial advice, investment advice, or legal advice. Results shared by Proplaunch members or in our marketing materials are not guaranteed and individual outcomes will vary.

You are responsible for conducting your own due diligence and seeking independent professional advice before making any business or investment decisions.

10. Limitation of Liability

To the maximum extent permitted by Australian law, Proplaunch's total liability to you for any claim arising out of or in connection with these Terms or our services shall not exceed the total amount paid by you to Proplaunch in the 30 days preceding the claim.

Proplaunch is not liable for any indirect, incidental, consequential, or special damages arising from your use of our services.

11. No Affiliation with Meta

Proplaunch is an independent company and is not affiliated with, endorsed by, or connected to Meta Platforms, Inc., Facebook, or Instagram in any way. Our advertising on these platforms is independently managed and does not imply any official partnership or endorsement.

12. Privacy

Your use of our services is also governed by our Privacy Policy and Disclaimer, available at www.proplaunch.com.au/disclaimer. By agreeing to these Terms you also acknowledge and accept our data collection and privacy practices as outlined therein.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

14. Contact Us

For any questions regarding these Terms, payment disputes, or refund requests, please contact us at:

[email protected] www.proplaunch.com.au

We aim to respond to all enquiries within 2 business days.

15. Changes to These Terms

Proplaunch reserves the right to update these Terms at any time. We will notify users of material changes where possible. Continued use of our services following any update constitutes acceptance of the revised Terms.

Proplaunch Pty Ltd | ABN 37 815 097 451 | Australia

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